Cancellation Policy

CANCELLATION CONDITIONS

The client may cancel the services requested or contracted, taking into account the following clauses that are included in the cancellation conditions:

• If the client gives more than one week’s notice of the impossibility of attending, the amount paid will be kept as a reserve fund for the current year, and if the client has not stayed at the campsite after the end of the year, this fund will be lost.
• In the event that the client does not wish to keep the amount paid as a reserve fund, 100% of the first night will be charged and the rest will be refunded, provided that the client has given more than one week’s notice of the impossibility of attending.
• Failure of the client/s to show up on the agreed date or giving less than one week’s notice will result in the loss of the amount paid by the client/s for the reservation.
• Upon confirmation of the booking, the customer expressly accepts these General Conditions and Cancellation Conditions in their entirety, and in the event that a person registers another person/s, he/she accepts each and every one of these General Conditions and Cancellation Conditions on his/her behalf.
• The same policy is applicable in the case of reductions of stay corresponding to the reservation made.
• In the case of reduced camping stays in the low season, a charge of €2 per night will be made. Provided that the minimum stay is one night.
• In the case of camp stay reductions in high season, 30% of each cancelled night will be charged.
• World Music Festival, MusiCares. In the event that, for any reason, the concerts or any of the concerts cannot take place, the proportional part of the concerts that could not take place will be refunded.
• World Music Festival, MusiCares. If for any reason the event is cancelled, the full amount of the meal will be refunded.
• World Music Festival, MusiCares. In the event that the event is cancelled for any reason, the full amount of the deposit for the accommodation will be refunded. Or it will be kept for another occasion, if the customer so wishes.

The client will be able to claim the amount of the reservation for the stay not enjoyed if it is not possible to accommodate the clients in our facilities due to extreme adverse weather conditions or other circumstances beyond the campsite’s control.

In these circumstances, the campsite is not obliged to find or pay for alternative accommodation.